The Garden Room at The Lanesborough hotel, Knightsbridge
The Garden Room at the Lanesborough hotel is one of the world’s most glamorous cocktail destinations. Darius Sanai celebrates the end of London’s lockdown with a glass of fine wine and a cocktail
Have you ever wondered what it must be like to be on the other side of the luxury hospitality industry" We love the service at the world’s great hotels and restaurants, from Lombok to London. But to be in the hospitality industry, to be serving demanding, wealthy, privileged, and often entitled customers literally 24/7"
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There are LUX readers who will know the answer, perhaps because they own a hotel or group of restaurants, or trained in the industry before becoming senior executives. From my own conversations (and my limited experience of working in the industry at a very low pay grade when I was younger) there is one thing that unites any institution with great service, and that is the love of providing great service. All those stories about staff going home and cursing and sticking pins in dolls of their customers" Not really, not in the greatest hotels and restaurants. You have to love what you do, however exhausting.
And that?s what I realised I had missed when walking through the doors of the Lanesborough in London last week, my first entry into a luxury hotel since last year, unprecedented in my current life. If you are fortunate enough t...