A Personal Approach To Luxury In London
When it comes to training its associates, JW Marriott does things a little differently ? think waiters skilled in ballet and sommeliers who have become acquainted with the winemakers in Napa Valley. Here, we speak to guest services manager Sophie Denman at Grosvenor House, a JW Marriott Hotel, about how the luxury hotel brand?s approach maximises its guests? experiences at its resorts across the world ? and why they aren?t the only ones who benefit.
It isn’t every day that the words ?approachable? and ?luxury? sit side by side ? still less so when they?re being used to describe a five-star Mayfair hotel, situated in one of London’s most desirable areas. That is, however, precisely the personable approach that the team at Grosvenor House, a JW Marriott Hotel, located on Park Lane, are expertly ? and quite unusually ? trained in. Associates at the brand focus on providing enriching experiences for guests in a comfortable yet luxurious atmosphere, guest services manager Sophie Denman tells us. ?We can truly be ourselves and have genuine relationships with our guests, but all the while doing what we do extremely well ? creating lasting memories. Our aim is that anyone can walk into our hotel and feel comfortable the way they are.?
The enduring relationships that guests form with Grosvenor House are testament to the experience and service that they receive there. ?Our property has been welcoming guests since 1929, so has been lucky to see multiple generations of fa...
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