Saying, “The biggest luxury we can give someone is time,” Andrew Frick, Director of Sales and Services for the Lincoln Motor Company walked me through the brand’s new standard Pickup and Delivery Service. Available across all 2017 models, this means that Lincoln owners will never have to take their cars to the dealership for service […]The post Lincoln To Offer Pickup And Delivery Service appeared first on Pursuitist.

Saying, “The biggest luxury we can give someone is time,” Andrew Frick, Director of Sales and Services for the Lincoln Motor Company walked me through the brand’s new standard Pickup and Delivery Service. Available across all 2017 models, this means that Lincoln owners will never have to take their cars to the dealership for service if they choose not to.In theory, complimentary pickup and delivery is simple. You schedule an appointment with your dealer and a Lincoln valet comes to your home, business or wherever else you want your car picked up, takes your car to the service department and leaves behind a loaner car while yours is in the shop. In practice there were a lot of bugs to work out before they could implement it across the entire Lincoln dealer network in North America.“We piloted the program for over a year to make sure the valets are properly trained and our software is flawless,” said Frick. “One of the biggest challenges was making sure we had the proper infrastructure to exceed customer...