In this Q&A we meet Massimiliano Perversi, General Manager of the Aleph Rome Hotel. Massimiliano has solid experience in the hospitality industry, having worked for national and international hotel companies; including the Hilton International in Milan, the Four Seasons in Milan and Santa Barbara in California, up to to the most recent Hotel De Russie in Rome, Carlton Baglioni in Milan and Marina di Scarlino with the Ferragamo group. In his latest role, he spends his time between Milan and New York coordinating the operations of hotels and restaurants for the Italian group HLH Collection.  Massimiliano Perversi considers continuous and punctual attention to the customer the real key to success for every structure and in this interview, we discover more about his experience and approach to successful luxury hospitality. 
Describe a typical day for you (if such a thing exists!) 

I can say with certainty that in my role there is no day like the one before; a factor that I find very stimulating. However, I have a cornerstone that I never miss: every morning, immediately after my arrival, I take a complete tour of the hotel.

Your career in high-end hospitality has taken you to places such as Milan, New York, California and Rome ? do you think each country presents a different approach to luxury hospitality and if so what are the key lessons you have learned from your travels" 

Many years of international experience have certainly broadene...