Chrystal recently had the pleasure of staying at Victory House Hotel centrally located on Leicester Square, London.
The flagship boutique hotel opened in December 2017 and is part of the MGallery collection by Sofitel. The premise of the MGallery collection is to create memorable stays for their guests in boutique environments and based on my experience, albeit a fleeting visit, they certainly delivered this.
Not the best with directions and a little bit of a ditsy type I struggled to find the hotel. My google map stated I was at the confirmed address however I’d completely missed the entrance right behind me. A well-presented man wearing a waistcoat style uniform approached me and asked if he could help, I told him I was looking for Victory House and he said, “Mrs Webster right this way,” I literally looked up and there it was. Moral of the story; the entrance is discreet so pay attention and look for the M Memories branded mat or wall plaque. A personal greeting and escort to the door certainly created a good first impression!
IC: Ed Reeve
The Concept
The receptionist also greeted me by name and explained the practical information I needed to know along with detail of their ?Memories? concept. One way in which they fulfil this brand promise is by offering guests a selfie stick and camera which they keep for the duration of their stay, upon check-out they return the equipment and the hotel creates a film from the pictures. This is offered at an additional...