Caesars Las Vegas introduces a personalized virtual concierge service
Caesars Entertainment ? Ivy Concierge
Caesars Entertainment properties in Las Vegas are using technology to enhance the guest experience with Ivy, a 24-hour virtual concierge service. With additional rollouts to Caesars Palace and The LINQ Hotel & Casino over the summer, Ivy is now live in more than 6,000 rooms within Caesars Entertainment Las Vegas Resorts, making Caesars Entertainment the first major gaming company in Las Vegas to offer a widespread guest text messaging program with built-in artificial intelligence.
Ivy, created by Go Moment, is an automated guest engagement platform for hotels powered by IBM Watson. Caesars Palace and The LINQ Hotel & Casino are the latest Caesars Entertainment resorts to introduce guests to Ivy, which initially launched at the boutique Nobu Hotel at Caesars Palace and The Cromwell in December 2016. Ivy is expected to expand to Planet Hollywood Resort & Casino in February with planned rollouts to the remaining Las Vegas resorts in 2018. ?This technology allows us to elevate the guest experience and improve speed and efficiency, resulting in increased customer satisfaction levels and seamless experiences for our guests,? said Michael Marino, SVP and chief experience officer for Caesars Entertainment, in a statement. ?Service is at the forefront of everything we do at Caesars Entertainment.?
After check-in, guests who have provided a cell phone number for their reservation receive a welcome message from Ivy encouraging them...
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